Shipping and Returns

At Zenjector, we strive to provide high-quality products and excellent service. Please read our Return & Refund Policy carefully to understand how we handle returns, resends, and refunds.

1. Products Eligible for Refund or Resend

We will refund or resend orders if they are affected by:

  • Product quality issues

  • Damaged products during shipping

  • Wrong products sent

Note: For these cases, customers are not required to return the item.

2. Products Not Eligible for No-Reason Refunds or Resends

We do not support refunds or resends for personal reasons, including:

  • Choosing the wrong size or variant

  • Placing the wrong order

  • Simply disliking the product

3. Returns for Refunds

  • Returns are only accepted if you request a refund for personal reasons as mentioned above.

  • Customers are responsible for all return shipping costs and related expenses.

  • The product must be returned in its original condition and packaging.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Shipping fees are non-refundable.

5. Resends

  • For eligible issues (quality, damage, or wrong product), we will resend the item at no extra cost.

  • Customers will be notified once the replacement order has been shipped.

This policy is clear, customer-friendly, and protects your store from unnecessary losses while still handling genuine product issues professionally.